Customer Service

List of Customer Care Services

 

Shipping and Delivery

Our main goal here in Mystic Self is to give you a positive shopping experience and to do that, we’ve prepared a well-organized guide for the shipping and delivery of your items.Shipping rates and methods are primarily dependent on the item(s) you purchase, the destination of your order as well as the shipping method you choose.MMystic Self offers free shipping via standard United States Postal Service (USPS). You will generally receive your items within 5 business days of purchase. If you want your order delivered earlier, we will charge the shipping fee with expedited shipping options offered by USPS, UPS or Fedex.

Privacy and Security

Mystic Self values and respects your privacy and we understand that you are concerned about the privacy of your personal information. This section will explain our company’s privacy policies and by visiting our website, you are accepting the policies that we have created to ensure the safety of any information we collect

Information we collect

Mystic Self collects data through our website, by phone and email interactions or any other means of communication with us. Some of the information we may collect include your name, mailing address, email address, phone number, any personal information you choose to provide and transaction details.

Cookies Policy

Mystic Self uses cookies that will automatically collect and store information in our website. These cookies allow us to recognize customer activities in their computer and will allow us to perform other functions.

Some of the few information we may be able to collect through our cookies include your web browser, operating system and internet service provider. We highly recommend that you enable your cookies so that we can offer you a better shopping experience.

By enabling your cookies, we will be able to improve the quality and performance of our website and allow you to access our third party partners such as our social media sites.

Security

To ensure you that your personal information is safe with us, we do not store any information in our database including your credit card or bank information. Mystic Self takes complete responsibility over the information you provide to us, every order is protected with a password and SSL encryption.

Sharing

Mystic Self assures you that we will not rent or sell your personal information to others nor will we share it with others.

Returns and Replacement

You may return any Mystic Self item within 10 days of delivery. Mystic Self’s return and replacement policy is easy. All you have to do is return the item in the same condition as it was received, not used or altered in any way. All original packaging as well as the receipt must also be sent together with the item.

Items should be returned to the address below.

Mystic Self LLC
C/O SKCAC Industries,,
19731 Russell Road South,
Kent, Washington 98032

Updating Account Information

Mystic Self allows you to change and update your account information anytime.Just login to your account and freely edit what you want to change. We welcome any updates in your account information because it enables us to provide you with a more pleasant shopping experience.

We assure you that any updates in your personal information will be kept private and confidential. We protect every personal identifiable information you provide to us with strict security measures and programs.