Customer Service

List of Customer Care Services

 
Shipping and Delivery
Our main goal here in Mystic Self is to give you a positive shopping experience and to do that, we’ve prepared a well-organized guide for the shipping and delivery of your items.
Shipping rates and methods are primarily dependent on the item(s) you purchase, the destination of your order as well as the shipping method you choose.
Mystic Self offers free shipping via standard United States Postal Service. You will generally receive your items within 5 business days of purchase. Orders after 3PM PST will be shipped out the next day unless it is a weekend in which case the items will be shipped on Monday excluding national holidays. If you want your order delivered earlier, you’ll have to pay an additional fee for priority mail.
You can check out processing and fees for USPS priority mails through their website in the mail and ship category.
Privacy and Security
Thank you for visiting MysticSelf.com. Mystic Self values and respects your privacy and we understand that you are concerned about the privacy of your personal information. This section will explain our company’s privacy policies and by visiting our website, you are accepting the policies that we have created to ensure the safety of any information we collect.
Information we collect
Mystic Self collects data through our website, by phone and email interactions or any other means of communication with us. Some of the information we may collect include your name, mailing address, email address, phone number, any personal information you choose to provide and transaction details.
Cookies Policy
Mystic Self uses cookies that will automatically collect and store information in our website. These cookies allow us to recognize customer activities in their computer and will allow us to perform other functions.
Some of the few information we may be able to collect through our cookies include your web browser, operating system and internet service provider. We highly recommend that you enable your cookies so that we can offer you a better shopping experience.
By enabling your cookies, we will be able to improve the quality and performance of our website and allow you to access our third party partners such as our social media sites.
Security
To ensure you that your personal information is safe with us, we do not store any information in our database including your credit card or bank information. Mystic Self takes complete responsibility over the information you provide to us, every order is is protected with a password and an SSL encryption.
Sharing
Mystic Self assures you that we will not rent or sell your personal information to others nor will we share it with others. We would also like to let you know that we use credit card processing companies to bill you with the products that you purchase with us. In this connection, we assure you that these companies will not rent, sell or store any information that you may provide.
Returns and Replacement
Mystic Self considers sold items as non-returnable but we also understand that there may be some exceptions to this rule. An example is a defective item due to manufacturing.
In the event that you fall in this exception, Mystic Self’s return and replacement policy is easy. All you have to do is return the item in the same condition as it was received, not used or altered in any way. All original packaging as well as the receipt must also be sent together with the item.
To obtain a refund, the damaged items must be returned within 10 days of delivery.
Items should be returned to the address below.
Mystic Self LLC
C/O SKCAC Industries,,
19731 Russell Road South,
Kent, Washington 98032
To obtain a refund, the damaged items must be returned within 10 days of delivery.
Some of the exceptions that Mystic Self is not responsible for are: damage due to misuse, change of mind and failure to order the correct jewelry in terms of size and style. Aside from this we will not replace any jewelry with breaks due to improper care and alcohol cleaning.
Any damage or loss of items caused by shipping conditions will not be shouldered by Mystic Self. You can contact the shipping provider for assistance on this matter.
While we provide complete jewelry descriptions, if you need further information or if you have any questions, e-mail us at contact@mysticalone.com, or call us at 1-844-890-8012 before you place your order.
Before we ship your items, our company follows a step-by-step process on checking your purchased jewelry for any existing damage. All orders go through a strict process, so we expect that all your orders are delivered in excellent shape.
Updating Account Information
Mystic Self allows you to change and update your account information anytime.Just log-in to your account and freely edit what you want to change. We welcome any updates in your account information because it enables us to provide you with a more pleasant shopping experience.
We assure you that any updates in your personal information will be held private and confidential. We protect every personal identifiable information you provide to us with strict security measures and programs.